Refund Policy
Effective as of: July 29, 2026
At Solyra® Mushroom Lights, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your Solar Mushroom Lights, we offer a straightforward refund and return process.
1. 30-Day Return Window
You have 30 calendar days from the date your order was delivered to initiate a return for a refund or exchange. After 30 days from the delivery date, we cannot offer you a refund or exchange.
2. Condition of Returned Items
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it.
- In its original packaging.
- Accompanied by the original receipt or proof of purchase.
Items that are not in their original condition, are damaged, or have missing parts for reasons not due to our error may not be eligible for a full refund or may be subject to a restocking fee.
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Send an email to support@solyramushroomlights.com within the 30-day return window. Please include your order number, the item(s) you wish to return, and the reason for the return.
- Receive RMA Number: Our customer service team will review your request and, if eligible, provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to return your item(s). Please do not send your item back without an RMA number, as it may delay or prevent your refund.
- Package Your Item: Securely package the item(s) in their original packaging, including all accessories and documentation. Clearly write the provided RMA number on the outside of the package.
- Ship Your Item: Send your package to the return address provided with your RMA instructions.
4. Refund Method and Timeline
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days after we receive and inspect the returned item. Please note that it may take additional time for your bank or credit card company to post the refund to your account.
5. Return Shipping Costs
The customer is responsible for paying the shipping costs for returning your item(s), unless the item is damaged or defective upon arrival (see Section 7).
Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will not be included in your refund, unless the return is due to our error.
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
6. Non-Returnable Items
Certain types of items cannot be returned:
- Gift cards.
- Downloadable software products.
- Some health and personal care items (not applicable to Solar Mushroom Lights).
- Items marked as "Final Sale" or "Clearance."
- Personalized or custom-made items.
7. Damaged or Defective Items
If your Solar Mushroom Lights arrive damaged or are defective upon receipt, please contact us immediately at support@solyramushroomlights.com within 7 days of delivery. Please provide your order number and clear photos or videos of the damage/defect.
For damaged or defective items, we will offer you a free replacement or a full refund, including original shipping costs. We will also cover the return shipping costs for such items.
8. Exchange Policy
We only replace items if they are defective or damaged (see Section 7). If you need to exchange it for the same item, send us an email at support@solyramushroomlights.com. If you wish to exchange an item for a different product, you will need to return the original item for a refund and place a new order for the desired item.
9. Late or Missing Refund Troubleshooting Steps
If you haven’t received a refund yet, please follow these steps:
- Check your bank account again: It can take some time for your refund to be officially posted.
- Contact your credit card company: It may take some time before your refund is posted.
- Contact your bank: There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund, please contact us at support@solyramushroomlights.com.